Shipping Policies

Shipping Basics

We use the U.S. Postal Service via Priority Mail with time in transit dependent on destination. Standard delivery is not guaranteed and can range from 2 to 3 business days for shipments within the Continental United States.

In all instances we require complete and accurate mailing addresses including PO Boxes or apartment/condo/suite numbers. Please include ZIP-4 and recipient phone numbers when available.

! Accuracy is Important!

A $12.00 surcharge will be imposed for each incorrect address or if a package needs to be re-directed to a new location. Reshipping costs or surcharges will be applied to your credit card.

Please note that UPS Ground Service and Priority Mail delivery date guarantees do not apply during the three weeks leading up to the Christmas Holiday.

Delivery date guarantees do not apply when UPS or the Post Office publish alerts on their websites regarding adverse weather conditions or unforeseen circumstances that impact their ability to move packages through their systems. We cannot issue refunds based on their failure to deliver on time due to these circumstances. When ordering for an event or a special occasion, plan for your Ofer to arrive several days early.

Shipping During Warm Weather or to warm locations

Chocolates will melt at temperatures over 72 degrees. Extra care is required when shipping these items to all states between May 1st and October 15th and year round to those states where the temperature will be 72 degrees or higher such as Arizona, Texas, Florida and Southern California, and others.

The following is required when shipping to warm weather destinations:

  • All chocolate items will be packed in insulated pouches with cold packs.

  • There must be a recipient available to receive the package upon delivery, packages should not be left outside.

  • We will not ship chocolates over a weekend during warm weather conditions. No shipments will be made on Fridays and no deliveries will be scheduled for Mondays

We cannot be responsible for the quality or condition of our chocolates upon arrival if the above criteria are not met.